Procedures as simple as requesting an appointment with Clave Pin (or Cl@ve), can pose a great challenge for certain groups. Older people know this well, and those who take care of their parents end up helping them or doing the paperwork for them.

Dependent people, as well as other groups unaccustomed to new technologies, may also feel discriminated against when accessing online procedures from Social Security or the Public Administration.

Therefore, it is very important to take care of our elders, and ensure that technological advances are always accompanied by inclusion and coherence, especially when carrying out online transactions.

How to carry out procedures online?

At IMA Health, a social impact company, we work so that the daily lives of elderly and dependent people can be easier. Therefore, we have developed a small downloadable guide, free and easy to understand, where you can see how to access the procedures of Social Security and other entities in a simple way.

Discover the easiest way to carry out procedures online:

You can receive it in your email, save it on any device, print it and even share it with other people interested in caring for and helping the elderly.

Why don't older people carry out procedures online?

The closure of bank offices in towns and cities increasingly isolates people with low technological resources. Making the leap to smartphones and online transactions (for example, the Pin Code, or social security telematic notifications) can be a great difficulty for elderly and dependent people.

Therefore, in recent years, we have been able to see various public demonstrations in the media, as well as on the streets.

However, promoting gradual adaptation and simplifying administrative processes can help the elderly and other groups better understand how to access these services.

In this way, less dependence would be generated on people who care for the elderly, having to constantly request authorizations to carry out Social Security procedures, for example.

> Download the free guide here.

How can I help my parents with Social Security administrative procedures?

First of all, we must understand what procedures we need to do, and what knowledge our elders have to be able to navigate the Internet or manage documents online.

Once we know the situation, we must ask ourselves what method is the most effective to carry it out. To do this, we recommend that you make a quick consultation with Social Security or the public administration entity in question, as we explain in more detail in the next point.

However, if you find it somewhat complicated to carry out online procedures or you care for an elderly person who is not used to these procedures, it will be useful for you to always have our downloadable guide at hand: How to perform online Social Security procedures? Practical guide for older people.

Online procedures for Social Security and the Administration: Where to start?

For many Social Security procedures it is essential to have the Cl@ve PIN, but obtaining it can be difficult for those who are not used to using new technologies. Therefore, we propose a scheme that will facilitate access to the most common procedures for those over 60.

First of all ask yourself:

What type of procedures do you want to carry out?

  1. A quick query
  2. A face-to-face management
  3. Online management

Depending on your needs, you must follow the steps that the public administration and social security offer you.

Make quick Social Security inquiries

Quick consultations, for example, can help you understand the most appropriate means of communication to carry out a procedure, or receive simpler advice.

To achieve this, you have 3 options, all equally valid:

To know the steps to follow in face-to-face and online procedures, we recommend downloading our practical guide. In it you can find the different paths that exist and how to access them easily.

IMA Health, a company committed to the care of the elderly.

To facilitate access to organized medication, IMA Health provides highly thought-out means of communication and management for seniors and caregivers.

That is why you can request the organization and delivery service at home by phone or through the website.

How does IMA Health work?

A pharmacist will verify the medical plan and contact you to confirm that the dosage fits your lifestyle.

Medication will be organized by time and day of the week, to avoid confusion and improve your therapeutic adherence.

IMA will bring the medication to your home monthly, ensuring that you always have it available in the most convenient way for you.

Are you interested in this service? Discover more at this link: To obtain these services completely free of charge, you can do so through the IMA Health website, or by calling one of their advisors at 93 271 55 36.

Get to know IMA Health


Disclaimer: At IMA we offer advice and information about our products. Consult with an expert before making any decision that may affectÂ